Responsibilities:
· Implement and enhance the systems to process and manage customer interfaces (such as but not limited to customer requests, meetings, visits, complaints and feedbacks) with timely closed-loop response.
· To lead and manage all aspects of customer product lifecycle for customers that have products with high revenue potential and are part of Company’s Strategic Customer Account base. This should be accomplished by providing excellent customer services so as to achieve customer satisfaction.
· Apply and improve procedures to effectively communicate to customers on Fab major technical and/or quality issues so as to mitigate exposure and proactively manage customers’ expectations.
· Coordinate problem resolution, manage customer escalation and communication to ensure customer satisfaction and attainment of agreed upon goals.
· Support and utilize the Customer Survey to gauge customer satisfaction and drive for improvements with the aim of being rated as #1 Supplier.
· Lead and mentor team members to be proficient in carrying out Customer Engineering’s roles and responsibilities through training and coaching. Nurture the next tier of leadership.
· Synergies and participate with cross-departments in achieving corporate management’s business objectives and initiatives.
Requirements:
· PhD/ Master/ Degree in Electrical & Electronic Engineering or related field.
· At least 8 years of relevant experience in wafer fab (technical position) environment.
· Strong experience in Process Integration, Module Process & customer engineering.
· Possess strong leadership qualities, system and creative problem solving skills.
· Customer-friendly personality and communicative.
· Proactive, outgoing and energetic.
· Mature, decisive and discerning.
As per my client needs, these roles are open for the candidates who are currently based in Singapore.
If this interests you, Please send your CV to srinivas.reddy@adecco-asia.com to initiate the process.
We regret that only shortlisted candidates will be contacted.