Job Function:
The enterprise capacity manager is responsible for creating and running a proactive network capacity management framework that fits our customer needs. He/She is responsible for ensuring that services and and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner.
Key accountabilities:
· Design, maintain and further improve capacity management policies and template reports.
· Analyse utilization data across the network estate such as routers, links, COS, switches, optimization & acceleration appliances, IPT estate and produce recommendations based on policies, customer business goals, application traffic patterns and potential failure scenarios.
· Collaborate with the customer and the internal teams to accurately estimate short and long term demand.
· Identify and correlate capacity issues against performance degradations with the objective of proactively resolve them.
· Provide tuning and optimization plans resulting from analysis of the data.
· Perform Capacity Management on key components like software licenses etc. (ex: for IPT users, voice recording)
· Working with the customer touch points to understand the forecasts for new application roll outs and increment in bandwidth usage within the Customer environment (ex: due to increase in number of users at a particular site)
· Translate the forecast knowledge into capacity requirements and feedback to the account and Operations teams on possible impact to services.
· Responsible or accountable, as and when required, for continuous improvements driven either by the customer.
· Maintain a register of capacity related risks and work with the team and the customer to mitigate them.
· Ability to translate customer complex requirement & requests into workable solutions
· Maintain all relevant documentation
Job Requirements:
· 7+ years of experience in multi-protocols, large enterprise on wide-area infrastructure environment covering capacity management or similar positions.
· Degree or Diploma in Computer Science, Information Technology or other IT related fields
· ITIL & CCNP/CCDP certifications.
· Knowledge and hands on experience of:
o Multi Area Network and WAN technologies
o Layer 2 and 3 protocols
o Routing management
o QoS technologies
o Application performance management
o Cisco routers and switches IP telephony (Cisco and Avaya)
· Must have strong knowledge in OSI layers, Cisco IOS Commands and solid troubleshooting techniques.
· Experience of working in demanding solution support environments.
· Possess some basic/intermediate working knowledge on security products like Cisco ASA, Netscreen, GB Firewall will be advantageous.
· Must have knowledge of network management and reporting tools
· Some scripting knowledge will be an advantage
· Familiar with network equipment configurations; routers, firewalls, load balancer, etc
· Good written and spoken English
· Excellent interpersonal and communication skills
· Good coordination and basic project management skills
This is a remarkable opportunities with superior challenges & career growth.
Applicants based in Singapore with relevant experience are encouraged to apply.
If this interests you, Please send your CV to srinivas.reddy@adecco-asia.com to initiate the process.
We regret that only shortlisted candidates will be contacted.
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