Job Requirements:
· At least 3-5 years experience in Remote (on the phone) Technical Support field.
· Should have good knowledge on Windows XP, Microsoft Office Suite.
· Sound knowledge on basics of networking and understanding of LAN/WAN technology
· Should have good knowledge and exposure working on Windows platform, Active Directory, Computer Management and Citrix Platform.
· Work exposure on Virtualized platform like VMWare, Citrix etc will be an added advantage.
· Should be a good team player
· Good communication skills are a must.
· Fluent in at least one of the following Asian Languages:
Mandarin, Korean and Japanese. (Oral as well as written would be a plus)
Mandarin, Korean and Japanese. (Oral as well as written would be a plus)
· Flexibility to work during different shifts. (Weekends on need basis)
· Below are few preferred exposure domains :
> Financial Services sector as customer base
> Multi Culture and Global environment
> Customer base in Singapore as well as other Asian cities.
> Financial Services sector as customer base
> Multi Culture and Global environment
> Customer base in Singapore as well as other Asian cities.
Job Responsibilities:
· To handle Customer’s query or problem over phone
· Take ownership of all the calls coming into Service Desk
· Periodically updating calls/customer on status
· Provide timely resolution and effective documentation
· Proactive and logical thinking in resolving problems
· Make judgement as to when the problem has to be escalated to Client Services Management and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided
· Ability to work independently, analyze and make decisions with minimal supervision
Good Interpersonal communication skills to:
> handle High-touch clients and situations.
> form good rapport and long term relationships with business users
> handle High-touch clients and situations.
> form good rapport and long term relationships with business users
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